Returns.

All returns are processed through Amazon under Amazon's A-to-z Guarantee. You have 30 days from delivery to start a return.

Returns through Amazon

The entire returns process happens on Amazon. No need to contact us separately — just log into your Amazon account, go to Your Orders, and select the order you wish to return. Amazon handles the rest, including providing you with a prepaid label and drop-off locations.

30-Day Window

You have 30 days from delivery to initiate a return. Items must be in original, unburned condition and in original packaging.

How to Start a Return

  1. Go to amazon.com/orders (or open the Amazon app)
  2. Select the order containing the item you wish to return
  3. Choose "Return or replace items"
  4. Select your reason for return
  5. Amazon will print a prepaid label (or show you where to drop off your package)
  6. Drop your package at a participating location: Whole Foods Market, Kohl's, Amazon Hub Counter, UPS Store, or other carrier locations

Refunds

Once Amazon receives and processes your return, the refund is issued to your original payment method within 3–5 business days.

Defective or Damaged on Arrival

If your candle arrived defective or damaged, select "Item arrived damaged" or "Item defective or doesn't work" when initiating your return. Amazon will typically approve an immediate refund or replacement. If you encounter any issues with Amazon's return flow, email us at grecoventuresllc@gmail.com with your order number and photos — we can help escalate.

Non-Returnable Items

  • Used or burned candles
  • Opened gift sets where any item has been used
  • Items beyond the 30-day return window

Exchanges

Amazon does not offer direct exchanges. To exchange a candle, start a return for the original item (following the steps above), receive your refund, and place a new order.

Questions About Your Return, Refund, or Order

For questions about order status, returns, refunds, or shipping, contact Amazon Customer Service directly. For questions specific to the Mister Candle brand or product line, email grecoventuresllc@gmail.com.